Return and exchange

Cancellation

We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 14 days after the receipt. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, Within 21 days.
 

About Delivery Guarantees

We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).

If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.

Note: The order within countdown reflects shopify’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that timeframe, prior to completing your order, due to changes in inventory or delivery capacity.

To inquire about a refund, please contact we and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

• Shipping method selected is shipping option advertised on a product detail page.
• Order is shipping to eligible address.
• Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.
• If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
• Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
• The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

• • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

• An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

Late or missing refunds (if applicable)

Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@oherra.shop.